If you are unhappy about any aspect of the service you have received, or about the bill, then please contact Helen Philippou. She will endeavour to deal with the issue effectively under our internal complaints handling system. If you are not satisfied with the handling of the complaint, then after 8 weeks from the complaint being made, you can ask the Legal Ombudsman to consider it. The Legal Ombudsman contact details in this are: website – www.legalombudsman.org.uk email – firstname.lastname@example.org - telephone 0300 555 0333 – address – PO Box 15870, Birmingham B30 9EB. You may also, or in the alternative, apply to the court for an assessment of our bill under Part III of the Solicitors Act 1974. Please note that if you do not pay all or part of a bill, we will be entitled to charge interest on any outstanding amounts due. Please do not hesitate to contact us for any further information relating to our complaints procedure.